Gate Gourmet, which operates at around 120 airports globally, has contracted Brentwood to supply a new fleet of digital two way radios to its depot at London’s Heathrow Airport.
Serving meals to 350 million passengers a year worldwide, Gate Gourmet is one of the leading suppliers of inflight catering, working with some of the world’s biggest airlines.
It also supplies food and beverages to airport lounges, and a full range provisioning service for airports and aircrafts, including running a fleet of specialist high-loader vehicles designed for taking goods on board aeroplanes.
Gate Gourmet’s Heathrow depot includes a large scale industrial kitchen where meals are cooked and prepared by a team of chefs and catering staff, plus enormous warehousing and storage facilities. The site, which houses Europe’s largest freezer, prepares 40,000 meals a day for 80 flights.
The biggest pressure on Gate Gourmet’s operations is time. Everything has to be sourced, organised, cooked, packaged and delivered to a precise schedule, otherwise flights are held up and the company takes a big financial hit.
With the sheer scale of the operation and such tight deadlines, communication is essential to coordinating everything effectively. Gate Gourmet have used two way radios in the past, but wanted to upgrade their fleet to improve the way colleagues could communicate over the network.
Pocket Sized and Flexible
After talking through the options, Gate Gourmet decided to go with the pocket sized Hytera PD365. One of the most compact handsets on the market, with a clever antenna design and lightweight construction, the company was impressed by how unobtrusive the PD365 is to carry, and how easy it is to use. Both of these features suited the fast paced, mobile nature of their operations perfectly.
Another key feature which appealed to management was the PD365’s ability to switch seamlessly from group broadcasts to 1-to-1 private calls. With such a large team running so many different functions, whole fleet broadcasts did not always suit the business, and could actually cause a nuisance when different groups were trying to have different conversations at once.
To boost this function, we programmed all handsets in the fleet with a set of User IDs, so everyone has their own handset and each one is programmed with a full contact list. Calls can be made by going into contacts and selecting names as you would do on a mobile phone.
Need Two Way Radio?
Over the past 40 years, Brentwood Communications has supplied two way radio solutions to customers ranging from airports to music festivals. We are experts at advising on bespoke solutions to suit your needs. To find out more, please contact us on 01245 403520.