Kybotech is the company behind a wide range of well known online retail sites and outdoor product brands, selling everything from greenhouses to BBQs, sheds to toys, and delivering direct to the customer’s door.
This enormous and innovative operation, which runs sites such as Garden Centre Direct, Outdoor Toys Direct and SimplyGreenhouses.co.uk, is based around the company’s large headquarters and logistics operation in Worksop, Derbyshire.
As the nerve centre of a company which prides itself on the speed and quality of its customer service, efficiency and careful coordination is vital to operations at Kybotech’s Worksop warehouse.
So when an old fleet of analogue two way radios were no longer fit for purpose as too many calls were dropping out or experiencing break up in the signal, Kybotech came to Brentwood to ask what could be done.
The existing fleet of radios being used by Kybotech were analogue Motorola DP1400 handsets. Recognising that the DP1400 met most of the basic requirements of a warehousing and logistics operation – portable, easy to use, robust, with good audio quality – we recommended a straight upgrade to new DP1400’s programmed to work on a digital network.
The digital DP1400 offers a number of benefits compared to its analogue cousin. With a better signal range, longer battery life and advanced audio features such as noise, it is a more reliable option for a busy warehouse environment, ensuring critical messages get through when they really need to.
In addition, the digital version supports Private Calling, so instructions or queries can be directed to specific colleagues without having to clog up the airwaves across the whole network. It also features programmable text messaging, so pre-stored messages can be sent with the simple touch of a button, and Dual Capacity Direct Mode, which doubles the number of users able to access the network at busy periods.
The digital DP1400 also includes advanced safety features, such one-touch emergency calling, which overrides all other calls in progress, and Lone Worker monitoring, providing additional reassurance and helping to support health and safety protocols.
Finally, to give a further boost to signal coverage throughout the warehouse, we recommended upgrading from a Simple Site License to a Technically Assigned License. While both types of license provide exclusive use of frequencies in a specific geographic location, the Simple Site license restricts use to less powerful handheld radios, thus putting a cap on signal coverage.
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Finding your existing communications networks are not delivering when you need them most? Brentwood has decades of expertise supplying two way radio fleets for large scale operations such as warehouses, transportation depots, distribution centres, shopping centres and retail parks, and much, much more.
To learn more about how we can help, contact us on 01245 403520.