Business Development Executive

Key Responsibilities

• Achieve territory target and diversified revenue across multiple industries
• Maintain data within the CRM system, ensure it is up to date with contact details, industry sector etc
• Conversion of customer enquiries into sales
• Pro-active outbound sales activity with existing and prospective customers
• Up-sell/cross-sell to customers, appropriate to their needs
• Strengthen customer relationships through regular sales contact and engagement
• Development and delivery of focused business plans to meet targets and business objectives
• Joint responsibility for first line response to telephone enquiries
• Ensure opportunities are inputted onto the CRM system with estimated close dates and probability
• Maintain professional and technical knowledge of the industry including changing trends, economic indicators impacting on sales and competitors.
• Ensure all telephone enquiries are answered
• Manage time to achieve the key performance indicators for the role.
• Appraise own performance and contribute towards own development of the knowledge & skills required to achieve results

Quality of Delivery

• Responsible for closing all opportunities with the correct details e.g. Won, Lost
• Accurate creation of ticket on all orders on CRM system
• Manage all OFCOM licence opportunities, including the creation of licence tickets
• Ensure all orders are complete and have relevant sales paperwork attached, CRM is up to date and correct programming information is provided

Customer

• Nurture existing client relationships, building relationships with well-established accounts
• Put customers and people at the heart of all activity ensuring the customers are treated as people and people as customers at all times
• Represent the company by own appearance and behaviors in line with the delivery of world class standards
• Ensure all prospective and existing customer enquiries are responded to within 60 minutes, and are aware of buy-back and part exchange offers

Health & Safety

• Maintain responsibility for own Health and Safety at all times, adhering to all company policies
• Report all accidents, injuries and near misses to the office immediately

People

• Maintain professional working relationships with colleagues
• Utilise the support available from other departments to maximum effect

Corporate Responsibility

• Engage with business wide initiatives that support charity, community and socially responsible business activity.
• Ensure all enquiries are handled in line with quality procedures and company standards