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Business Development Executive

Role Outline: Manage the sales process for new and existing customers

Key Responsibilities

  • Achieve territory target and diversified revenue across multiple industries
  • Maintain data within the CRM system, ensure it is up to date with contact details, industry sector etc
  • Conversion of customer enquiries into sales
  • Pro-active outbound sales activity with existing and prospective customers
  • Up-sell/cross-sell to customers, appropriate to their needs
  • Strengthen customer relationships through regular sales contact and engagement
  • Development and delivery of focused business plans to meet targets and business objectives
  • Joint responsibility for first line response to telephone enquiries
  • Ensure opportunities are inputted onto the CRM system with estimated close dates and probability
  • Maintain professional and technical knowledge of the industry including changing trends, economic indicators impacting on sales and competitors.
  • Ensure all telephone enquiries are answered
  • Manage time to achieve the key performance indicators for the role.
  • Appraise own performance and contribute towards own development of the knowledge & skills required to achieve results

Quality of Delivery

  • Responsible for closing all opportunities with the correct details e.g. Won, Lost
  • Accurate creation of ticket on all orders on CRM system
  • Manage all OFCOM licence opportunities, including the creation of licence tickets
  • Ensure all orders are complete and have relevant sales paperwork attached, CRM is up to date and correct programming information is provided


  • Nurture existing client relationships, building relationships with well-established accounts
  • Put customers and people at the heart of all activity ensuring the customers are treated as people and people as customers at all times
  • Represent the company by own appearance and behaviors in line with the delivery of world class standards
  • Ensure all prospective and existing customer enquiries are responded to within 60 minutes, and are aware of buy-back and part exchange offers

Health & Safety

  • Maintain responsibility for own Health and Safety at all times, adhering to all company policies
  • Report all accidents, injuries and near misses to the office immediately


  • Maintain professional working relationships with colleagues
  • Utilise the support available from other departments to maximum effect

Corporate Responsibility

  • Engage with business wide initiatives that support charity, community and socially responsible business activity.
  • Ensure all enquiries are handled in line with quality procedures and company standards
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