King’s Cross Estate

King’s Cross Estate

King’s Cross Estate, a 67-acre site in the heart of London, has transformed from an underused industrial zone to a vibrant neighbourhood. It houses 2.7 million sq. ft of office, retail, and leisure space, 1,120 homes, 750 student residences, and is home to 120 businesses employing 18,000 people.

With construction of 623 additional homes and 450,000 sq. ft of office space underway, the estate expects over 40,000 people to live, work, and study in the area. As the estate continues to grow, a robust communication system is essential for efficient operations.

In October 2021 the King’s Cross Estate Services Team turned to Brentwood Communications. They asked Brentwood Communications to maintain and upgrade their communication systems, ensuring scalability and business continuity as the estate expands.

As King’s Cross expanded, its existing communication infrastructure struggled to keep pace with the growing demands of the site. The key challenges faced included:

Inadequate Site Coverage: Certain areas of the estate had poor or no communication signal.
Fragmented Communication: Different sections of the estate could communicate internally, but there was a lack of communication across sections.
Signal Drop-Outs: As new sections of the site were added, signal drop-outs became more frequent, hampering communication.

Brentwood Communications was tasked with not only maintaining the existing 15 repeater Multi-Site Linked Capacity + System but also upgrading it to support the estate’s future growth.

Our Solution

Brentwood Communications worked closely with the King’s Cross Estate Services Team to address their current needs while also future proofing the system for continued expansion. Key actions included:

Ongoing Collaboration: A dedicated account management team holds fortnightly meetings with the King’s Cross team to discuss system upgrades, innovative solutions, and emerging requirements. This proactive collaboration ensures that communication challenges are addressed swiftly and that the estate remains equipped for its ongoing expansion.

On-Site Support: A senior engineer from Brentwood Communications visits the site on a monthly basis to perform system maintenance, reprogramming of radios, and relocating repeaters and antennas to maintain optimal signal coverage. This hands-on support ensures that the communication infrastructure continues to grow with the site.

Maintenance Support Package: To manage the existing system and provide peace of mind, Brentwood Communications implemented a comprehensive support package that includes:

- 24-hour call-out for critical system failures
- A dedicated technical team for troubleshooting and maintenance
- TRBONET Watch with remote access for continuous monitoring
- Stockpiling critical spare parts for quick emergency repairs
- Consultancy on new communication innovations available from Motorola’s Safety Reimagined Eco System

Innovative Upgrades: Brentwood Communications is upgrading the estate’s system to include Motorola Wave Push-to-Talk over Broadband, enabling seamless communication across different networks. Additionally, the team is planning to introduce RF over Fibre technology, allowing the system to accommodate the increasing size of the estate and preventing signal drop-outs as the site expands.

Results

Expanded Coverage: Brentwood Communications has successfully addressed coverage gaps, ensuring seamless communication across the entire estate.

Unified Communication: Teams across different sections of the estate can now communicate effectively, improving operational efficiency.

Scalability and Future-Proofing: The communication system is being continuously expanded and upgraded, ensuring that it can meet the estate’s future needs as new areas are developed.

24/7 Support: The maintenance support package provides the King’s Cross team with 24-hour access to technical support, ensuring quick resolution of any issues.

Ongoing Support
This is an ongoing project, and Brentwood Communications will continue to support King’s Cross Estate through to the completion of the development. Regular upgrades, proactive maintenance, and on-site support ensure that the communication infrastructure will evolve in line with the estate’s growth, providing a future-proof solution that guarantees flawless communication across the entire site.

Conclusion
By partnering with Brentwood Communications, King’s Cross Estate has benefited from a robust, scalable communication system that meets its current needs while being prepared for future growth. Through ongoing collaboration, innovative upgrades, and continuous support, Brentwood Communications will ensure that King’s Cross Estate remains equipped with a reliable and seamless communication infrastructure as it moves toward completion.