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Elite Autocare is a family-run garage and automotive parts business in Rainham, Essex. It provides a wide range of repair and maintenance services, including MOTs, tyre-fitting, wheel alignment and engine tuning, and stocks a large selection of alloy wheels, tyres and other premium parts.
The business operates out of extensive premises which include a 6,000 sq ft modern showroom and 18 vehicle repair bays.
The size and layout of Elite Autocare’s premises made on-site communications tricky. The workshop areas are spread out in three sections and are separate from the showroom and main office/reception area. Relaying information to colleagues in different areas meant physically walking there to talk to them. This caused delays and could be frustrating for customers. For example, if someone wanted an update on their vehicle repair, they could be left waiting in reception or on hold on the telephone for minutes at a time while a member of staff went to check with the mechanics.
Elite had not used any kind of team communication technology before. Deciding it was time to give the business’s own operations a tune-up, management did some online research and got in touch with VoCoVo, the market leader in DECT radio headsets. The company was then put in touch Brentwood Communications, VoCoVo’s retail partner.
Lightweight, comfortable and highly portable, VoCoVo’s push-to-talk headset solutions are mostly aimed at large retailers like supermarkets and department stores, providing staff with a convenient means of staying in touch with one another while allowing them to interact with customers as normal.
