intu is one of the UK’s largest retail destination brands, operating 18 shopping centres across the country, plus one in Spain.
The Chapelfield complex in the heart of Norwich is one of intu’s largest city centre developments. Opened in 2005, it is built on the site of a former Rowntree Mackintosh chocolate factory, and includes 80 shops and 17 cafes and restaurants, anchored by a House of Fraser department store.
Chapelfield management, staff and security personnel have long used two way radios to communicate throughout the centre, which is built across five stories, including the two basement carparking levels. But the previous fleet of Kenwood analogue handsets struggled to meet the demand of providing coverage across such a large site, causing intermittent signal dropouts and lost calls.
In response, intu launched a competitive tendering process for a new two way radio supplier. Following a number of site visits and the drawing up of detailed proposals for how to achieve maximum coverage and reliability, Brentwood was delighted to win the contract.